Effective Date: April 5, 2026

1. Introduction We want you to be completely satisfied with your purchase. This policy outlines your rights to return physical goods purchased directly through the Nova Beauty platform. (Please note: Refunds for physical services or treatments booked through our directory must be handled directly by the individual Partner studio).

2. Change of Mind (Standard Returns) Under UK Consumer Contracts Regulations, you have the right to cancel your order and return products within 14 days of receiving them, for any reason.

• Items must be unused, in their original packaging, and in a resalable condition.

• Hygiene Exception: Due to strict health and hygiene regulations, we cannot accept returns on cosmetics, hair products, skincare, or grooming tools if the hygiene seal has been broken or tampered with, unless the item is faulty.

3. Damaged or Broken Parcels If your order arrives damaged in transit, please contact us within 48 hours of delivery.

• Please provide your order number and clear photographic evidence of both the damaged product and the packaging.

• We will arrange for a free replacement to be sent out immediately or issue a full refund, including original shipping costs.

4. Incorrect Items Received If we have accidentally sent you the wrong product, please notify us within 7 days. We will provide a pre-paid returns label so you can send the incorrect item back to us, and we will dispatch the correct item immediately at no extra cost to you.

5. Faulty Goods Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

• If your item develops a fault within 30 days of delivery, you are entitled to a full refund.

• If a fault develops after 30 days but within 6 months, we will offer a repair or replacement. If the item cannot be repaired or replaced, you will be entitled to a refund.

6. How to Return an Item

1. Contact us using our Complaints & Returns form to request a Return Authorization.

2. Securely package the item(s) in the original packaging.

3. Include your order number and name inside the package.

4. Send the package to the returns address provided by our support team. (We strongly recommend using a tracked shipping service, as we cannot process refunds for items lost in the post).

7. Refund Processing Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed automatically to your original method of payment within 5-7 working days.